Frequently asked questions for confident next steps.

Custom fitted orthotics are medical-grade shoe inserts designed specifically for your feet. They help support proper alignment, improve biomechanics, and relieve pain caused by foot and lower body conditions.

Orthotics can help with plantar fasciitis, flat feet, high arches, heel pain, knee pain, shin splints, and lower back discomfort. They are also beneficial for improving posture and reducing strain during daily activities.

Your practitioner will assess your feet, gait, and posture, then take a scan or mold of your feet. This information is used to create orthotics tailored to your unique structure and needs.

Custom fitted knee braces are supportive devices designed specifically for your knee’s shape, condition, and level of activity. They provide stability, protect injured structures, and help improve movement and function.

Knee braces can help with ligament injuries (such as ACL or MCL), meniscus tears, osteoarthritis, patellar tracking issues, and general knee instability. They are also commonly used during recovery or to prevent further injury.

A practitioner will assess your knee, measure your leg, and evaluate your movement. Based on your needs, a brace is selected or custom-made to ensure proper fit, comfort, and effectiveness.

Compression stockings are specially designed socks or hosiery that apply gentle, graduated pressure to your legs. This helps improve blood circulation, reduce swelling, and support overall leg health.

Compression stockings are beneficial for individuals who experience leg swelling, varicose veins, fatigue from prolonged standing or sitting, or circulation issues. They are also commonly used during travel and pregnancy.

Compression stockings come in different levels, ranging from mild to medical-grade compression. Your practitioner will recommend the appropriate level based on your condition and needs.

Therapeutic massage can help with a wide range of conditions, including muscle tension, chronic pain, sports injuries, headaches, back and neck pain, and stress-related symptoms. Your therapist will tailor the treatment to your specific needs and goals.

No, you do not need a referral to book an appointment. However, some insurance providers may require a doctor’s note for reimbursement, so it’s best to check your individual plan.

Your first session will include a brief assessment where your therapist discusses your health history, concerns, and treatment goals. The massage will then be customized to address your needs, and your comfort level will be checked throughout.

Massage therapy should not be painful, but you may feel some discomfort when working on tight or sensitive areas. Your therapist will adjust pressure based on your feedback to ensure the treatment is both effective and comfortable.

Deep tissue massage is a focused treatment that uses slower, more targeted pressure to reach deeper layers of muscle and connective tissue. It’s commonly used to relieve chronic tension, tightness, and muscle adhesions.

Deep tissue massage is ideal for individuals with chronic muscle pain, stiffness, postural issues, or those recovering from injuries. It’s also beneficial for athletes or anyone experiencing persistent tension from repetitive activities.

You may feel some discomfort during a deep tissue massage, especially when working on tight or sensitive areas. However, it should always be manageable. Your therapist will adjust pressure based on your comfort level and feedback.

It’s normal to feel some soreness for 24–48 hours after treatment, similar to post-workout soreness. Drinking water, gentle stretching, and rest can help reduce discomfort and support recovery.

The frequency depends on your needs and goals. For chronic issues, sessions may be recommended weekly or bi-weekly at first, then spaced out for maintenance. Your therapist will provide a personalized treatment plan.

Myofascial massage is a gentle, hands-on technique that targets the fascia—the connective tissue surrounding muscles—to release tension, improve mobility, and reduce pain throughout the body.

Unlike traditional massage, myofascial therapy uses slow, sustained pressure rather than deep or rhythmic strokes. It focuses on stretching and releasing the fascia to address restrictions that may be causing discomfort or limited movement.

Myofascial massage can help with chronic pain, muscle tightness, postural imbalances, headaches, and conditions like plantar fasciitis or fibromyalgia. It is especially effective for long-standing or unexplained pain patterns.

Myofascial massage is typically gentle and should not be painful. You may feel a mild stretching or pressure sensation as the fascia releases, but treatments are generally relaxing and comfortable.

Some people notice improvements after one session, while others may benefit from a series of treatments depending on the severity and duration of their condition. Your therapist will recommend a plan based on your individual needs.

Fascial Stretch Therapy is a guided, assisted stretching technique that targets the fascia and joints to improve flexibility, mobility, and overall movement. It is performed on a treatment table, with the therapist helping you stretch safely and effectively.

Unlike self-stretching, FST is done with a trained therapist who stabilizes your body and gently moves you through deeper, more effective stretches. It focuses on the entire joint and fascial system rather than isolating individual muscles.

FST can help improve flexibility, reduce muscle tightness, enhance athletic performance, relieve joint pain, and improve posture. It’s also effective for increasing range of motion and reducing the risk of injury.

FST should not be painful. You may feel a deep stretch, but the treatment is designed to be comfortable and relaxing. Your therapist will adjust the intensity based on your comfort level.

FST is suitable for people of all activity levels—from athletes looking to improve performance to individuals experiencing stiffness, limited mobility, or recovering from injury. It’s also great for anyone who spends long hours sitting or has postural strain.

Cupping massage therapy is a treatment that uses specialized cups to create gentle suction on the skin. This helps improve circulation, relieve muscle tension, and promote healing in targeted areas of the body.

Cupping can help reduce muscle tightness, improve blood flow, decrease inflammation, and support recovery from injuries. It is often used for back and neck pain, sports recovery, and overall relaxation.

Cupping is generally not painful, but you may feel a tight or pulling sensation where the cups are applied. Most people find the treatment comfortable and relaxing.

Cupping can leave temporary circular marks due to increased blood flow to the area. These marks are not bruises and typically fade within a few days to a week.

Cupping may not be suitable for individuals with certain conditions, such as skin infections, open wounds, or bleeding disorders. Your therapist will review your health history to ensure the treatment is safe for you.

It may take a few days to a couple of weeks to fully adjust. You may be advised to gradually increase wear time to allow your body to adapt comfortably.

Many extended health benefit plans cover custom orthotics, often with a prescription. Coverage varies by provider, so it’s best to check your individual plan details.

When used appropriately, a knee brace does not weaken your muscles. It is often used alongside a rehabilitation or strengthening program to support recovery and improve joint stability.

Many insurance plans provide coverage for custom knee braces, often requiring a prescription. Coverage varies, so it’s best to check with your provider for specific details.

A proper fit is essential for effectiveness and comfort. Your legs will be measured to ensure the stockings provide the right amount of pressure without being too tight or restrictive.

Many insurance plans cover compression stockings when prescribed for a medical condition. Coverage varies, so it’s best to check with your provider for specific details.

Injury rehabilitation physiotherapy focuses on recovering from acute or chronic injuries by reducing pain, restoring movement, and rebuilding strength.

Common conditions include sprains, strains, sports injuries, tendonitis, and overuse injuries affecting muscles, joints, and ligaments.

Recovery time varies depending on the severity of the injury, but your physiotherapist will create a personalized treatment plan with clear goals and timelines.

Treatment may include manual therapy, therapeutic exercises, stretching, and education to support safe recovery and prevent re-injury.

A referral is not required to begin physiotherapy, though some insurance plans may request one for reimbursement.

This type of physiotherapy helps you recover safely after surgery by restoring mobility, strength, and function.

Common examples include joint replacements, ligament repairs, spinal surgeries, and fracture repairs.

In many cases, rehabilitation begins shortly after surgery, depending on your surgeon’s recommendations.

Your physiotherapist will guide you through progressive exercises and techniques to improve healing and regain function.

The timeline varies based on the procedure and your recovery goals, but your therapist will monitor progress and adjust your plan accordingly.

Vestibular rehabilitation is a specialized form of physiotherapy that treats dizziness, vertigo, and balance disorders related to the inner ear.

It can help with conditions such as vertigo, BPPV (Benign Paroxysmal Positional Vertigo), balance issues, and dizziness following injury or illness.

Treatment includes specific exercises and movements designed to retrain your balance system and reduce symptoms.

Yes, it is a safe and evidence-based treatment tailored to your condition and tolerance level.

Some patients experience improvement within a few sessions, while others may require ongoing treatment depending on the condition.

Pediatric physiotherapy focuses on helping infants, children, and adolescents improve movement, strength, and physical development.

It can assist with developmental delays, coordination challenges, posture issues, sports injuries, and neurological conditions.

Sessions are designed to be engaging and age-appropriate, often incorporating play-based activities to support development.

Yes, parents are encouraged to be involved and are given guidance and exercises to support their child at home.

If you notice delays in movement milestones, coordination issues, or pain during activity, an assessment can help determine if therapy is beneficial.

General physiotherapy focuses on assessing, diagnosing, and treating a wide range of physical conditions affecting movement and function.

Physiotherapy can help with back and neck pain, joint issues, sports injuries, postural problems, and chronic conditions.

Treatment may include manual therapy, exercise programs, education, and modalities tailored to your needs.

The number of sessions varies depending on your condition and goals, and your physiotherapist will outline a personalized plan.

Many extended health benefit plans cover physiotherapy services. Coverage details vary by provider.

Therapeutic massage therapy is a hands-on treatment that targets muscles, connective tissue, and joints to reduce pain, improve mobility, and support overall physical and mental well-being. It can be used for both injury recovery and general stress relief.